Appling ADSL2 or VDSL2 technology allows using the same infrastructure for the network and broadband Internet.The combination of OpenScape communication platforms and 3rd party middleware solutions enhances the centralised or on-property features for the hotelier by.
Details about supported features of a particular Hospitality Solution has to be retrieved from the manufacturer or local distributor. Note: Most of the hospitality middleware solutions provide additional functions which are far beyond the core feature set of the interface to the communication platform. The Property Management System (PMS) also called Front Office System is the leading system in a hotel providing to any other system the relevant guest data. The middleware comprises among other things the interface to connect the hospitality system (PMS) to our voice platforms (PBX). Today this is an IP connection between the PBX, the middleware and the PMS. In case of HiPath 3000 OpenScape Business a CSTA interface is used. In case of HiPath 4000 OpenScape 4000 futhermore the AMO interface is used. And in case of OpenScape Voice this is substituted by a SOAP interface. ![]() Hipath 4000 Jobs Software Based OnAs example and depending on the middleware, the middleware could reside in the cloud or purely software based on-site with the PBX, or the middleware is installed in the customer LAN on a Windows based PC MAC or Virtual Machine as well as dedicated appliances like a small PlugPC. The calculation of the call charge is normally done within the Call Accounting Systems (billing module) and then send to the PMS. All CDR transferred to the CAS will be calculated and charged to the guest room bill. Furthermore admin extensions can be reported on incoming and outgoing calls. It is also possible to transmit the raw CDR directly to the PMS. Some hospitality middleware solutions allow in combination with a VMS to inform on the estimated call charge and to notify the guest about his account balance via voice prompts. The Voicmail system covers basic guest voicemail functionality in a guest focused simple way. Other options are auto attendant, directing the guest calls to the relevant hotel departments, group broadcasting to inform guests on special events, as well as voice prompted wake-up, room status, minibar and laundry posting. Most systems alert on guest check-out in case of remaining, unheard messages. Ring the guest room phone with or without guided voice prompts, record the phone status (picked-up, unanswered) and report the status via PMS GUI Printer. Wake-up calls are registered at the reception desk using the Wake-Up system or PMS. It is also possible for the guests to set their wake-up calls directly at the guest room phone. The Reception is informed about success or failure of a wake-up call. One option is to display XML based information like Weather, News, Airport Departure information on the OpenStage 60 telephone. OpenStage 60 phones are rarely used within hotel guest rooms instead this is perfectly designed as Service phone used in the Hotel Lobby or as Concierge phone. Furthermore can the provided XML content be offered to other IP based devices, e.g. Lobby dashboard or a TV. Another overlap between VOICE and HSIA can be the available 2 wire telephone infrastructure.
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